Privacy & Cookie Policy

1. Introduction & Who We Are

Welcome to PureCare (referred to as "we", "us", "our", or "PureCare"). We are deeply committed to protecting your privacy and ensuring your personal information is handled with the utmost security, compassion, and discretion.

PureCare is a specialised health care brand owned, operated, and logistically fulfilled by Pure Catering Supplies Limited, a private limited company registered in England and Wales under Company Number 15323450, with its registered office situated at Flat 41, 43 Chippenham Road, Manchester, England, M4 6BY. Under the UK General Data Protection Regulation (UK GDPR), Pure Catering Supplies Limited acts as the Data Controller responsible for your personal data.

2. The Information We Collect

To successfully process and deliver your adult hygiene and care orders securely, we collect and process the following categories of personal data:

• Identity Details: First name, last name, and any optional self-declared VAT exemption status descriptors.
• Delivery Information: Accurate UK shipping address, town, postcode, and custom courier-leave safeplace instructions.
• Contact Information: Phone number (used strictly for courier tracking updates) and email address (for secure, automated receipt delivery).
• Technical and Cookies Data: Anonymous browsing behaviour, device parameters, IP addresses, and page-interaction telemetry to help us optimise usability.

3. Our "Absolute Discretion" Guarantee

We recognise that purchasing incontinence and personal care products is highly private. We guarantee the following:

4. How We Use Your Personal Data

We only process your data when permitted under lawful guidelines. We utilise your data to:

• Fulfil, dispatch, and track orders initiated via the digital checkout panel.
• Establish standard eligibility rules regarding UK medical VAT reliefs based on self-declarations.
• Administer and support immediate client enquiries received via WhatsApp, phone lines, or email.

5. Secure Payment Processing

All online monetary transactions are handled strictly through secure, end-to-end encrypted third-party payment gateways. We do not store, log, or have access to raw credit card numbers or sensitive security CVC codes. Payment statements will show clean, discreet merchant identifiers.

6. Your Legal Rights (UK GDPR)

Under the UK Data Protection Act 2018 and the UK GDPR, you hold specific rights regarding your information, including:

• The right to request copies of your personal records processed by our Manchester offices.
• The right to require correction of any inaccurate contact or address details.
• The right to request deletion of your information when there is no legitimate legal ground for its continuous retention.

To enforce any of these rights, please contact us at sales@purecateringsupplies.co.uk or call 07776636037.